1. Introduction

These Terms & Conditions (“Terms”) govern your use of the services provided by VirgoX Marketing under the LeadX Initiative, including the creation and deployment of an automated appointment system.

2. Acceptance of Terms

By accessing our services, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our services.

3. Service Overview

• Services Provided: To make the LeadX Initiative accessible and risk-free for your business, we’ve crafted a transparent two-step payment plan:
• Phase 1: $995 upfront to start building your system and set everything in motion.
• Phase 2: $800–$1,000 post-deployment, only after your system is live and delivering results.

• Payment Processing: Payments are collected through Payoneer, Skrill, or Bank Wire Transfer. Payoneer may apply additional fees based on the payment method or account type, which will be added to the final invoice if applicable.

• Information Collection: After payment, we collect additional business details via Google Forms and customer data to tailor our services.

• Tools Used: We may utilize tools like Zapier/Make, AWS and GPT-4 for automation.

4. User Responsibilities

• Accurate Information: You are responsible for providing accurate and timely information necessary for service delivery.

• Security: You must ensure the security of any credentials shared with us, such as website admin logins, which are requested through encrypted channels.

• Usage Limits: The client must provide any of the paid Zapier accounts if appointment bookings exceed 100/mo, as additional integration charges will apply.

5. Payment Terms

• Due Payment: $995 is due upfront upon agreement to the contract. The remaining $800–$1,000 is due after the successful deployment of the system.

• Processing Fees: Additional fees may apply based on the payment method and will be reflected in the final invoice.

• Refund Policy: Full refunds are available within 30 days of service delivery if services do not meet agreed-upon standards. Refunds are not available for changes of mind or client delays, but up to 5 service revisions are offered.

6. Service Delivery

• Timeline: Services are delivered within 7 business days of contract signing, provided all necessary information is received from the client.

• Revisions: We offer up to 5 revisions within the agreed scope of work to ensure client satisfaction.

• Data Handling: All client and customer data is used solely for the purpose of service delivery and is permanently deleted upon completion.

7. Post-Deployment Support

After the deployment of the automated system, we provide 30 days of free premium support, including weekly analytics and demographic reports on visitors generated through the automated system.

• Free Support for Bugs: Any issues or bugs caused by our system (not third-party service providers like Zapier, Make, AWS, GPT-4, or Conferbot) will be fixed for free, guaranteed for the lifetime of the service. Bugs originating from external service providers will not be grounds for contract termination. Troubleshooting will commence once their systems are restored.

• Basic Fixes ($99 per 3 fixes/updates): After the first 30 days of free premium support, basic changes such as the following will be charged at $99 for 3 updates:
• Setting adjustments
• Tweaking forms
• Basic node changes
• Bug fixing nodes
• Changing node messages
• Modifying scheduling and appointment logics
• Changing company details or node option data
• Other similar modifications that do not involve adding new workflows
  

• Intermediate Fixes ($199 per 3 fixes/updates): Intermediate changes involve more complex updates and come with 3 free basic fixes:
• Adding complex nodes
• Changing existing workflows
• Adding new workflows or logics
• Additional similar changes
• 3 free additional 'basic' fixes
  

• Advanced Fixes ($299 per 1 fix/update): These updates involve significant major changes and come with 3 free intermediate fixes and 3 free basic fixes:
• Integrating new third-party services into the workflow
• Migrating workflows
• Major structural changes
• Additional complex modifications
• 3 free 'intermediate' fixes, 3 free 'basic' fixes
  

• Timeframe: All the requests made upon 'post-deployment support' are valid for 30 days from the additional payments. Unused updates in the monthly plan do not roll over to the next month, to avoid too much changes. Updates or bug fixes from our system (not due to third-party service issues) will be completed within 72 hours after payment.

8. Service Policy

• Maintenance & Support: We provide ongoing support for the automated system, including updates and troubleshooting, typically within 48 hours of a request.

• Client Access: Clients have full access to manage company/customer information directly.

• Usage Policy: For more than 100 appointment bookings per month on Google Calendar, that means your business is scaling. When that happens, all you’ll need to do is provide a paid Zapier account. We’ll handle the rest, so you can keep growing. As additional charges will be incurred for integration with Google Calendar and Google Sheets. In such cases, the client is required to provide any of the paid Zapier accounts (upgraded from the basic plan) to facilitate these integrations.

9. Intellectual Property

All intellectual property related to the services provided remains with VirgoX Marketing unless otherwise agreed upon in writing. Clients receive full rights to use the delivered materials for their intended purpose.

10. Limitation of Liability

VirgoX Marketing is not liable for any indirect, incidental, or consequential damages. Our total liability is limited to the amount paid for the services.

11. Termination

• By Client: You may terminate the contract within 48 hours of payment by written notice. After this period, cancellations are not accepted.

• By VirgoX Marketing: We reserve the right to terminate the contract if the client fails to provide necessary information or violates these Terms.

12. Contract Renewal & Extended Support:

After one year (12 months) period upon this agreement, the contract will be subject to renewal. At this time, VirgoX Marketing and the Client may agree to extend the service under a new contract or a service-level agreement (SLA), which may include:

Ongoing Maintenance: Including regular updates and any additional support needed.
New Features & Integrations: Any new services requested by the Client will be covered under the new contract terms.

12. Dispute Resolution

Any disputes arising from these Terms will be resolved through mediation or arbitration before any legal action is taken. If unresolved, disputes will be governed by the laws of Sri Lanka.

13. Governing Law

These Terms are governed by the laws of Sri Lanka, and any disputes will be settled in its courts.

14. Confidentiality and Non-Disclosure

All information shared between VirgoX Marketing and the client is confidential and will not be disclosed to third parties, except as required by law.

15. Amendments

We may amend these Terms at any time. Changes will be communicated through our website or by email.

16. Entire Agreement

This agreement constitutes the entire understanding between the parties and supersedes all prior agreements and understandings, whether written or oral, relating to the subject matter herein.

17. Contact Information

For any questions or concerns regarding these Terms, please contact us at clients@virgoxleads.com.