1. Introduction

VirgoX Marketing (“we,” “us,” “our”) is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our LeadX Initiative services.

2. Information Collection

• Personal Information: We collect personal information such as your name, email, phone number, and business details when you sign up for our services. Payment information is collected during the transaction process.

• Additional Information: After payment, we collect detailed business information and customer data via Google Forms. This data is essential for tailoring the automated appointment system.

• Non-Personal Information: We automatically collect non-identifiable information, such as IP addresses and browser types, through cookies and other tracking technologies.

3. Use of Information

• Service Delivery: We use your information to deliver, customize, and optimize our services, including the creation of an automated appointment system.

• Secure and Transparent Payment Process:
  Your payment information is handled with the utmost care. The two-step payment structure ($995 upfront + $800–$1,000 post-deployment) ensures you pay in alignment with your project milestones. No hidden charges, no surprises—just secure and seamless transactions.

• Payment Processing: Payments are processed through Payoneer, Skrill, or Bank Wire Transfer. We do not store credit card information.

• Communication: We use your contact details to send service-related communications, updates, and promotional materials.

4. Data Sharing

• Third-Party Providers: We share your information with service providers such as Payoneer for payment processing. These providers are contractually obliged to protect your data.

• Automation Tools: We may use tools like Zapier/Make, AWS and GPT-4 to automate processes, ensuring strict controls are in place to maintain data security.

• Legal Requirements: We may disclose your information to comply with legal obligations or protect our rights.

5. Data Security

We implement robust security measures, including encryption, secure servers, and access controls, to protect your information. Admin credentials, such as website logins, are requested through encrypted methods and securely managed.

6. User Rights

• Access & Correction: You can request access to or correction of your personal data at any time.

• Deletion & Objection: Upon service completion, all client and customer data is permanently deleted from our systems. You may also request data deletion during the service period, and we will comply with applicable laws.

7. Cookies and Tracking

• Cookies: We use cookies to enhance user experience and analyze site usage. You can manage or disable cookies through your browser settings.

• Tracking: We do not track your online behavior beyond what is necessary for service delivery.

8. Data Retention

Personal information is retained only for as long as necessary to provide our services or as required by law. Client and customer data are permanently deleted after service delivery.

9. International Data Transfer

Data may be transferred internationally depending on the tools used. We ensure that all transfers comply with relevant data protection regulations.

10. Post-Deployment Support

After deploying the automated system, we provide 30 days of free support, including weekly analytics and demographic reports on visitors generated through the automated system.

• Bug Fixing: VirgoX Marketing provides free support for bugs caused by our system, ensuring your automated appointment system remains operational. If a bug is from external service providers (e.g., Zapier, Make, AWS GPT-4, OpenAI), we are not responsible for those downtimes, but we will begin troubleshooting once their systems are back online.

• Paid Updates: After the first 30 days of free support, clients can purchase additional updates or fixes as outlined in our Terms & Conditions. These include basic, intermediate, and advanced updates that are billed accordingly and must be requested within the validity period.

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or on our website.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at clients@virgoxleads.com.